- Our custom delivery options are as follows:
-
Early Morning Delivery: 7:00 am – 9:00 am
Fixed Time Slot Delivery: 10:00 am – 10:00 pm
Standard Delivery: 8:00 am – 9:00 pm (4 time slots are available)
Midnight Delivery: 11:00 PM – 12:00 AM
- We take preference “Preferred Delivery Time” from customer, it is for your convenience and we make our best efforts to deliver your order within “preferred timeline” however this is not guaranteed and may not always be possible.
- During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However, please be assured that our team is working hard to get your orders delivered as soon as possible.
- If the recipient is not found at home / office, your gift will be delivered to the neighbour, or security. At reception (in case of office), your order will be considered as delivered and we will not be responsible for any damage or loss of items. If recipient’s number is incorrect, not responding, or is unavailable, the delivery may not be possible and as such the recipient must collect the order from our delivery center within 24 hrs. from scheduled delivery time.
- If, for any reason, the delivery is “refused by recipient”, the order will be considered as delivery attempted and no refund / change of order is acceptable in this case. We, however, will try our best to convince the recipient for accepting the delivery.
- All items ordered under “GIFTS” category are shipped using FedEx or equivalent courier. As such we cannot specify any delivery timings, all orders will be delivered between 9:00 am – 7:00 pm and may take 3-5 days of shipping time depending on the product, availability and other parameters. Please notice “Earliest Date of Delivery” specified on product description page. If you have ordered multiple products and selected a date of delivery earlier than available date, other products such as flowers and cakes will be delivered on selected date and gifts will be shipped at the earliest possibility.
- Address Accuracy:
- Customers are responsible for providing accurate shipping information. Any additional charges incurred due to incorrect address information will be the responsibility of the customer.
-
Holiday Shipping:
- During peak seasons or holidays, shipping times may be longer than usual due to high demand. We recommend placing orders in advance to ensure timely delivery.
Contact Information
In the event that you are not satisfied with our service, any complaints or suggestions should be addressed to:
Call us: +91 8328053992 (8:00 am – 11:00 pm) IST only
Refund
- A refund can only be requested in case of service failure. Our team will evaluate whether an order qualifies for a refund and decision of the management will be final. Under no circumstances will the refund amount can exceed the amount paid by customer. We are not liable for any loss or claim beyond the amount actually paid by customer.
- Our team works very hard to deliver finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best.
- In rare case of service failure or quality complaint, you can call 8328053992 or WhatsApp this number
- Our team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.
- While we really understand “Message on Card” and “Message on Cake” is extremely important to be accompanied with flowers and gifts. However, due to large number of complexities, we unfortunately do not guarantee the accuracy and delivery of such messages. It goes without saying that every possible care and attention is taken to ensure we do not miss on these messages. However, we will not take any guarantee about spelling mistakes or missing message on the cakes. What’s best here is that we rarely miss your messages. And in cases, usually our support team goes that extra mile to assist and take care of your every order complaint and concerns and makes an extra effort to put things right as and when possible.
- No refund possible in valentine week.
Return
- Items such as personalized arrangements or flowers that have been tampered with or altered after delivery may not be eligible for Return Please note that
- personalized or customized arrangements, as well as flowers that have been altered or modified after delivery, are non-returnable.
-
For any inquiries or concerns, please don’t hesitate to contact our customer service team at [Contact Information]. We are available during business hours to assist you.
-
We take great care in ensuring the satisfaction of our customers. Although our standard policy does not allow returns, we are dedicated to resolving any issues or concerns you may have regarding your purchase.