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Terms & Conditions

Product

  • All products as shown on this website are subject to availability (as may be varied from time to time).
  • In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
  • Certain flowers and plants may be delivered in “bud” to ensure longer life.
  • In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full not later than 30 days after the intended delivery date.

Delivery

  • By placing an order at our website, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on arpanflowers website.
  • Your submitting of the order is subject to our acceptance of the offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.
  • We will not consider ourselves bound by a contract with you in any given situation.
  • Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 9am and 7pm.
  • In case of a delivery not possible on public holidays or local restriction, orders will be delivered on the next working day.
  • To avoid problems or delays with delivery, please ensure that you have included complete address, including accurate postcode of the intended recipient and telephone number, together with your daytime contact number or e-mail address so that we can inform you if any delivery problems are encountered.
  • If, for any reason, you wish to change or cancel your order, you can easily do so by calling +91 8328053992 (08:00 am – 11:00 pm) 
  • Please give us at least 48 hours notice before the requested delivery date.
  • Orders cannot be canceled or modified within 48 hrs from delivery date.
  • Delivery confirmation for all midnight deliveries will be notified the next day before 10:00 am. 

Refund

  • A refund can only be requested in case of service failure. Our team will evaluate whether an order qualifies for a refund and decision of the management will be final. Under no circumstances will the refund amount can exceed the amount paid by customer. We are not liable for any loss or claim beyond the amount actually paid by customer.
  • Our team works very hard to deliver finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best.
  • In rare case of service failure or quality complaint, you can call 8328053992 or whatsapp this number
  • Our team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.
  • While we really understand “Message on Card” and “Message on Cake” is extremely important to be accompanied with flowers and gifts. However, due to large number of complexities, we unfortunately do not guarantee the accuracy and delivery of such messages. It goes without saying that every possible care and attention is taken to ensure we do not miss on these messages. However, we will not take any guarantee about spelling mistakes or missing message on the cakes. What’s best here is that we rarely miss your messages. And in cases, usually our support team goes that extra mile to assist and take care of your every order complaint and concerns and makes an extra effort to put things right as and when possible.
  • No refund possible in valentine week.

Customer Service Desk

In the event that you are not satisfied with our service, any complaints or suggestions should be addressed to:

Call us: +91 8328053992  (8:00 am – 11:00 pm) IST only